SHIPPING - RETURNS POLICY
All our items are inspected before being packaged and shipped to you. Please check carefully upon receipt of your order the condition of the products as well as their packaging in order to detect any defects or potential wrong items sent by us, etc. If an error has occurred and something is not as you requested, please call us at (+30) 211 104 8000 IMMEDIATELY and we will arrange for the courier to bring back the product of your order, free of charge. We will take care of its immediate replacement with the requested item. In case there is no availability we will refund the full amount you paid.
Return charges / Shipping costs
Returns - first changes are made exclusively after contacting the call center of our company (+30) 211 104 8000 and always at the recipient's expense, meaning VETO SA will pay. For the first replacement or return of an order, there is no cost, VETO SA pays for shipping both ways. This applies to orders only within Greece. For orders placed from outside of Greece, there is a charge depending on the country where the order was placed. Please contact customer service. In case the customer chooses another transport company from the ones we cooperate with, the cost of the transport is borne exclusively by the customer.
- In case the customer has completed the first free change and wishes to make a second change that concerns the same order then the shipment of the new package has a charge of € 4.5 regardless of the value of the product.
- In case the customer has completed the first free change and finally wants a refund, the return costs are deducted from the refunded amount, equal to € 4.5.
- In case the reason for the return is a mistake of VETO SA, the entire amount paid by the customer is refunded or the return and shipment of the new parcel are free of charge.
For the first change or refund per order, there is no cost, VETO SA is charged and the customer is not charged anything.
Returns are accepted if:
- The product has not been used or worn and its packaging, in the state it was delivered, is sent with it
- We receive the receipt of sale along with the product
- The return happens within the time limit (30 days) mentioned previously
Returns that do not comply with the above conditions, will not be accepted and the products will be returned back to the customer (with any additional charge that may incur).
Leoforos Gennimata 102, Magoula, 19018, Attica
Tel .: (+30) 211 104 8000
Shipping for all orders over 15 € is FREE within Greece regardless of the selected method of receipt or payment!
For orders under € 15, we have secured the most economical charge on the market for you, and it is fixed and equal to € 3.5. It can also be free depending on the method of collection you choose:
1. Delivery to the place of your choice. The delivery is undertaken by a distribution company - courier. The charge here is fixed and equal to 3.5 € for orders worth up to 15 €, and FREE for over 15 € (within Greece). The charge for Cyprus is 15 € per piece and can take up to 7-9 working days.
2. Pick up from any of our retail stores, in which there is no shipping cost.
You can visit us at any of our retail stores and pick up your order from there. This way you will have the additional opportunity to test the items you have chosen and see all our products up close.
Shipping for all orders in Cyprus has a charge of € 15 per piece regardless of the product value.
At each stage of your order, you will receive informative e-mails from us until the moment it is received by the distribution company.
- As soon as you place your order, you immediately receive an informative e-mail from us with its confirmation.
- Then follow our processing, collection, and control of the products. As soon as the products are collected by us, we inform the distribution company to come and pick them up, and we immediately inform you with a new email sending you the shipment number - voucher. If your order arrives by 12:00 pm (noon) on a working day, then the item is picked up by the distributor from us on the SAME day and it is delivered to you in 1-3 working days.
For shipments to Cyprus, your order will arrive in 3-9 working days
* Shipping times may change due to unbalanced factors such as non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, holidays, etc.
In cases where the products you ordered are not available, you will be informed by e-mail and/or by phone.
The company would like to apologize for rare cases where it will not be able to complete or may delay an order. The reasons may be the following:
- The automatic product availability information system has not updated the existing availability for technical reasons since it is an automated process connected online with physical stores. In this case, an employee of our company will contact you directly to give you all the alternatives or even to cancel the order without any financial burden for the consumer.
- In the case of simultaneous sales of a specific product in a specific color-size in one of the stores and our online store. This is a very rare event in which we will call you and figure out a working solution. As you can understand, this is something that we cannot control.
- In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because eg your details that you have entered are not properly updated.
- If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver your order within the predetermined time we will inform you, in order for you to tell us whether you wish for it to be completed when possible or canceled.
In case you happen to be in one of the above rare cases, we ask for your understanding and our specialized staff will try in the best possible way to serve you.